Home Stereo Shop ("we", "us") of 266 Lord Street, Perth WA 6000 [ABN — to insert] respects your privacy. This policy explains what personal information we collect through this website, why, and how it is handled, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
When you use the contact form we collect what you type into it: your name, phone number, email address, the topic of your enquiry, and anything you tell us about your room, house or project. If you contact us by phone or visit the workshop we may keep the same details so we can follow up.
Why we collect it
- To respond to your enquiry and book your listening session in our demo theatres.
- To prepare advice, designs and quotes for your home.
- To keep a record of work we have discussed or done for you.
We do not sell your personal information, and we do not use it for third-party marketing.
Who handles it on our behalf
Enquiries from this site are delivered into Podium, the customer communication platform we use to reply to you, and this website is hosted on Shopify. Both providers store data on servers that may be located overseas (including the United States); they handle it under their own privacy policies and our instructions, and we take reasonable steps to ensure it is treated consistently with Australian privacy law.
Security and retention
We take reasonable steps to protect the information we hold and keep it only as long as we need it for the purposes above or as the law requires.
Access, correction and complaints
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by calling (08) 9328 6486 or visiting us at 266 Lord Street, Perth. If you believe we have mishandled your information, tell us first and we will try to put it right; you may also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time; the current version will always be published on this page with its date above.